Frequently Asked Questions
Everything you need to know about your next high-performance gaming rig.
How long does it take to build and ship my custom PC?
Standard assembly and testing typically take 5-10 business days. Once shipped, delivery times vary by location, but most customers receive their Apex PC within 3-5 business days via tracked ground shipping.
What kind of warranty comes with an Apex Gaming PC?
Every Apex PC includes a comprehensive 1-year parts and labor warranty. We also offer extended warranty plans for up to 3 years to ensure your investment stays protected against hardware failure.
Do you offer financing options for high-end builds?
Yes, we partner with Affirm and Klarna to offer flexible monthly payment plans. You can select your preferred financing method at checkout to spread the cost of your new PC over time.
Does my PC come with Windows installed and ready to go?
Absolutely. All Apex Gaming PCs come with a fully licensed version of Windows 11 Home or Pro pre-installed, updated, and optimized for gaming performance right out of the box.
What is your return policy if I am not satisfied?
We offer a 30-day return window for all standard PC builds. If you encounter any issues or change your mind, contact our support team to initiate a return. Please note that custom-engraved or highly specialized components may be subject to a restocking fee.
Are your PCs upgradeable in the future?
Yes, we use industry-standard components from trusted brands like ASUS, MSI, and Corsair. This ensures that your system is fully upgradeable, allowing you to swap GPUs, RAM, or storage as your gaming needs evolve.